Product Expert at Haleon [Legal Service Delivery]: Apply Now!

Haleon is hiring a Product Expert – Legal Service Delivery in Bengaluru, offering professionals an opportunity to lead the design, governance, and continuous improvement of digital legal service delivery solutions.

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6. Preferred Qualifications

7. Location

8. Application Deadline

9. Application Procedure

About Haleon

Haleon is a global consumer healthcare company focused on improving everyday health through trusted science and human understanding. Its portfolio includes well-known brands such as Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum.

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Driven by its purpose of delivering better everyday health with humanity, Haleon operates globally and focuses on innovation, agility, and performance.

About the Job

Haleon is seeking a Product Expert – Legal Service Delivery to oversee the end-to-end design, governance, and enhancement of legal service delivery processes. The role focuses on ensuring legal requests are efficiently managed through digital platforms, standardized workflows, and service management solutions such as ServiceNow.

The successful candidate will play a key role in improving legal service experiences, enhancing operational efficiency, and supporting automation and AI-enabled initiatives.

Designation

Product Expert – Legal Service Delivery

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Responsibilities

Provide vision and strategic direction for Legal Service Delivery solutions built on ServiceNow
Research and analyse legal technology trends, user needs, and ServiceNow product developments
Manage product backlogs, iteration planning, and user story development for Legal Service Delivery features
Improve service efficiency, service deflection, and resolution outcomes
Partner with Legal Operations teams to standardise and simplify legal service offerings
Ensure service experiences remain decoupled from legal systems of record
Support automation initiatives and AI-enabled service improvements

Eligibility

Candidates should possess:

Product management experience on service or workflow platforms
Strong understanding of legal shared services or legal operations
Experience defining and managing digital service catalogues
Data-driven decision-making skills with a focus on service performance and outcomes