Legal Portfolio Manager at American Express [Hybrid]: Apply Now!

American Express is hiring a Portfolio Manager I – Legal professional to manage legal debt recovery actions, litigation, regulatory compliance, and external legal partners for the India market.

About American Express

American Express is a company with a 175-year history of innovation, shared values and Leadership Behaviours. It focuses on delivering differentiated products and world-class customer service while maintaining a strong risk mindset and commitment to trust, security and service.

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About the Job

American Express is seeking a Portfolio Managers I – Legal professional for its India market. The role involves managing and overseeing legal recovery actions related to delinquent accounts, developing legal collection strategies, managing external law firms, ensuring compliance with Indian laws and regulatory frameworks, and driving legal recovery performance while mitigating legal and reputational risks.

The position requires strong knowledge of Indian debt recovery laws, litigation management and regulatory compliance.

Eligibility

• Minimum qualification: Law Graduate.
• Strong knowledge of Indian debt recovery laws, litigation management and regulatory compliance.

Responsibilities

Legal Recovery Strategy & Execution

• Develop and implement legal debt recovery strategies across various delinquency buckets.
• Initiate and manage civil and criminal proceedings for recovery, including arbitration, DRT, NI Act (Section 138) cases, NCLT proceedings and the Willful Defaulter process where relevant.
• Oversee pre-litigation recovery efforts, including legal notices and settlement negotiations.
• Monitor case progress and ensure timely resolution to maximise recoveries.

Litigation & Case Management

• Manage a portfolio of litigated accounts across multiple jurisdictions in India.
• Coordinate with empanelled law firms and advocates.
• Review pleadings, affidavits, evidence documentation and legal notices.
• Track court hearings, ensure proper representation and maintain case MIS.

Stakeholder Management

• Partner with Risk, Compliance, Controllership, Finance, Customer Experience and Senior Leadership teams.
• Provide legal insights to shape credit and recovery policies.
• Present portfolio performance, litigation risks and recovery trends to leadership.
• Manage escalations from customer complaints, regulatory bodies and senior management.
• Manage relationships with panel law firms, advocates, recovery agencies and investigators.
• Engage with regulators, ombudsman offices and quasi-judicial authorities when required.
• Negotiate settlements directly with high-value or sensitive customers.
• Ensure alignment of external partners with company values and compliance standards.
• Work closely with Collections, Risk, Compliance and Finance teams.
• Handle high-value customer negotiations and settlements.
• Support management in strategic recovery decisions.

Vendor & Law Firm Management

• Appoint, evaluate and manage panel advocates and legal recovery agencies.
• Negotiate fee structures and SLAs with external partners.
• Conduct periodic performance reviews and audits of vendors.
• Ensure adherence to company policies and regulatory guidelines.

Regulatory & Compliance Oversight

• Ensure compliance with applicable RBI guidelines, Consumer Protection Act, Civil Procedure Code (CPC), Negotiable Instruments Act, DRT, Insolvency & Bankruptcy Code (IBC), data privacy and fair practices codes.
• Ensure ethical recovery practices and minimise reputational risk.
• Handle escalations related to regulatory complaints and legal notices.

Risk Mitigation & Governance

• Identify legal risks in recovery processes and recommend corrective measures.
• Maintain proper documentation and audit readiness.
• Support internal and external audits.
• Provide legal inputs for policy updates and process improvements.

Reporting & Analytics

• Track legal recovery metrics, including recovery rate, cost per case, case ageing, legal TAT and settlement ratios.
• Prepare dashboards and reports for senior management.
• Provide insights to optimise legal recovery ROI.

Mode

Hybrid.

Location

Gurugram, Haryana, India.

Application Procedure

Interested and eligible candidates can apply for the Portfolio Managers I – Legal position through the link

Click Here To Apply.