Legal Service Delivery Specialist at Microsoft’s Corporate, External & Legal Affairs: Apply Now!

Microsoft is hiring a Legal Service Delivery Specialist for its Global Frontline team to provide legal support, improve workflows, and develop scalable legal service delivery solutions.

About Microsoft’s Corporate, External & Legal Affairs

Microsoft’s Corporate, External & Legal Affairs (CELA) organization supports its commercial business. The Global Frontline team within Customer & Partner Solutions (CPS) serves as a legal front door for Microsoft Customer and Partner Solutions (MCAPS) and Microsoft Elevate, providing timely and practical legal support to business clients.

Add LawBhoomi as your preferred source on Google.

Add Now →

About the Job

The Legal Service Delivery Specialist will work at the intersection of legal support, service delivery, and workflow improvement. The role involves serving as a primary legal contact for business clients, resolving matters within the team’s scope, identifying risks, and collaborating with attorneys and subject matter experts on higher-risk or specialized issues.

Eligibility

• Bachelor’s Degree and 5+ years of experience in paralegal, legal administration, or relevant experience.
• Alternatively, a Paralegal Certification that meets the requirements for the location of work and 6+ years of experience in paralegal, legal administration, or relevant experience.
• Equivalent experience may also be considered.

Responsibilities

• Serve as a primary legal contact for business clients and complex questions submitted through Global Frontline intake channels.
• Provide practical legal support with minimal supervision, identify issues and risks, and consult attorneys or subject matter experts when appropriate.
• Draft, review, negotiate, and process legal and business materials and correspondence.
• Apply Microsoft policies and approved legal guidance to support business requirements while ensuring appropriate escalation and follow-through.
• Build knowledge of Microsoft’s businesses, commercial priorities, CELA processes, and relevant legal frameworks.
• Apply regional and cultural context to deliver practical, business-focused support.
• Manage a high volume of matters across multiple clients, priorities, and regions.
• Exercise judgment regarding risk, prioritization, escalation, and resource allocation.
• Identify recurring client needs, readiness gaps, and process inefficiencies.
• Develop practical guidance, playbooks, intake requirements, training, and self-service resources with attorneys and other legal professionals.
• Use service data and stakeholder feedback to identify trends, assess quality, and recommend improvements.
• Help redesign repeatable legal work for scale and speed.
• Translate legal and business needs into improved workflows.
• Partner with legal operations, technology, and engineering teams to implement solutions.
• Support responsible adoption of automation and AI-enabled capabilities in legal workflows.
• Lead or contribute to projects focused on improving ways of working within Global Frontline.

Preferred Qualifications

• Experience supporting complex legal or compliance matters with limited supervision.
• Experience exercising sound judgment regarding risk, prioritization, and escalation.
• Experience working directly with business clients and collaborating across legal, operational, or technical teams.
• Effective written and verbal communication skills.
• Experience in an in-house legal department, legal service provider, law firm, compliance function, or legal operations environment.
• Experience supporting a global organization or client population across regions and time zones.
• Experience improving legal processes or workflows and developing scalable legal resources.
• Experience using data, technology, automation, or AI-enabled tools to improve legal service delivery.

Mode

3 days / week in-office

Last Date to Apply

The position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Application Procedure

Click Here To Apply.